BPO @ RELIANCE WORLD

A Compelling Proposition for Expansion or Setting up New Call Centers

Reliance World provided fully all the Functional, Physical & IT Infrastructure. These web worlds had no business in night hence the Idea to give the infrastructure on rent in Night. For BPO’s Data / Outbound / Inbound Call Center for night operations – from 10 PM to 10 AM

Dialer solution with CRM was available with RWSL.

The only Incremental Arrangements Required from the Client were:

•   OSP License
•   Trained Manpower
•   Software as required by Client for Operations

Value Proposition to the Client

• Ready to Work Set Up with marginal incremental investment saves time and resources, flexibility in operations to increase seats and Centers as per requirement
•  Assured 24 X 7 World Class Broadband, IT Infrastructure with no AMC & depreciation
•  No interruption in the Calls (Helps Perfect Call recording) because of the Broadband connectivity
•  Lower travel cost for Call Center Agents with added convenience due to city location of RW
• Add on services available at nominal cost e.g., Videoconferencing, Digital Services, etc.