A Compelling Proposition for Expansion or Setting up New Call Centers
Reliance World provided fully all the Functional, Physical & IT Infrastructure. These web worlds had no business in night hence the Idea to give the infrastructure on rent in Night. For BPO’s Data / Outbound / Inbound Call Center for night operations – from 10 PM to 10 AM
Dialer solution with CRM was available with RWSL.
The only Incremental Arrangements Required from the Client were:
- OSP License
- Trained Manpower
- Software as required by Client for Operations
Value Proposition to the Client
- Ready to Work Set Up with marginal incremental investment saves time and resources, flexibility in operations to increase seats and Centers as per requirement
- Assured 24 X 7 World Class Broadband, IT Infrastructure with no AMC & depreciation
- No interruption in the Calls (Helps Perfect Call recording) because of the Broadband connectivity
- Lower travel cost for Call Center Agents with added convenience due to city location of RW
- Add on services available at nominal cost e.g., Videoconferencing, Digital Services, etc.